Contact channels
Company website
Official help and contact information
Source: auspost.com.auSource checked Sep 10, 2026
Company website
Official help and contact information
Source: auspost.com.auSource checked Sep 10, 2026
Before getting in touch
For Australia Post, begin with the online service page linked below. Locate the tracking reference and the service used by the sender.
- Ask whether the sender must start a claim.
- Copy the tracking reference from the carrier.
- Keep the shipping label private.
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